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Liz Pullos

Liz Pullos

Senior Leader, Technology - Change Mgmt, Comms & Go to Market

Consultant Available
Accomplished, results-driven Senior Leader in B2B and B2C Digital Business & Technology with 20+ years delivery experience, including five years in Banking & Finance and 10 years in Telecommunication. Proven ability to work in complex and challenging environments to determine business and customer needs then deploy the best solution. Polished professional in executing digital programs of work, including website development and back of house service/fulfillment, for blue chip and other high-profile enterprises. Assertive and collaborative leadership style, applying a disciplined approach combined with an agile mindset. Thrives in a fast-paced, multi-project environment.
Certified ScrumMaster® (CSM®)

*Permanent Resident of Canada

Digital - Strategic

  • Understand the strategic business context and align digital positioning with business objectives, business processes and technology constraints
  • Appreciation for customer journey and digital preferences, considering demographic variables
  • Appreciation and respect for good Sales & Services UX and design features to maximise the customer experience
  • Understand the digital development lifecycle and the complexity associated with integration to legacy systems
  • Generation and deployment of tactical and strategic deliverables to maximise digital channel optimisation
  • Ability to critically analyse and extract data and draw objective conclusions with insight to action empirical decision making (well practiced in Omniture reporting tools)
  • Creation (write and edit) of customer facing copy, 'on brand' and tone. Closeout stakeholder/compliance approvals
  • Social media positioning as part of digital optimisation strategy
  • Ability to interpret then map business processes to front and back end digital capability
  • Photo shoot briefing and direction for the creation of on-brand images

Sales & service, customer facing and front end user, new product, application development and website launches.

  • Go to Market, implementation and deployment
  • Social media positioning
  • Business unit readiness including skills assessment, training & work instructions updates
  • FoH/BoH customer support & fulfilment
  • Campaign management & analytics reporting
  • Communications: internal & customer facing

Project/Programme Delivery

  • Certified ScrumMaster® (CSM®)
  • Prince 2 certified
  • Leadership & motivating teams
  • Communications - both internal and customer facing
  • Stakeholder management
  • Establishing a govenance model to ensure adherence to strategy and ongoing adherence to overall business strategy
  • Business case & ROI formulation
  • Change & scope Mgmt
  • Cross program and business unit dependency mgmt
  • Risk & Issue Management
  • Project scheduling, resource management, dependency and critical path mapping
  • Complex executive management reporting
  • Vendor Management - RFI and RFQ models