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About Me

Senior Leader, Digital Business, Technology and Innovation with 20+ years delivery experience in challenging and complex corporate environments.

Looking for a Toronto based leadership/strategy opportunity with a digital technology focus.

Passionate about all things Digital, Innovation, Entrepreneurship, new Go to Market technology, Diversity and Inclusivity. Multi-skilled professional, high energy, tenacious and diligent with a committed work ethic. High self awareness around stakeholder management, producing first class results through collaboration and a strong belief that longevity in relationships is paramount to enduring success. I view every new challenge as an 'adventure' offering an opportunity for both personal and professional growth.

Capability: Retail & B2B channels, Front & Back of House and cross portfolio alignment to business objectives and outcomes. Utilizing entrepreneurial and program management skill proficiency to shape, develop and lead major, unique and complex programs of work aligned to business drivers and benefits.

Industry experience: working exclusively in Telco since 2007. Prior to this, Banking & Finance, Manufacturing, and the Public Sector.

Since arriving in Toronto, I am extremely excited about new possibilities and the next stage of my career, both in paid employment as well as board member and advisory opportunities. An eternal optimistic, I always believe, 'The best is yet to come'.

Skills

  • Understand the strategic business context and align digital positioning with business objectives, business processes and technology constraints
  • Appreciation for customer journey and digital preferences, considering demographic variables
  • Appreciation and respect for good Sales & Services UX and design features to maximise the customer experience
  • Understand the digital development lifecycle and the complexity associated with integration to legacy systems
  • Generation and deployment of tactical and strategic deliverables to maximise digital channel optimisation
  • Ability to critically analyse and extract data and draw objective conclusions with insight to action empirical decision making (well practiced in Omniture reporting tools)
  • Creation (write and edit) of customer facing copy, 'on brand' and tone. Closeout stakeholder/compliance approvals
  • Social media positioning as part of digital optimisation strategy
  • Ability to interpret then map business processes to front and back end digital capability
  • Photo shoot briefing and direction for the creation of on-brand images
  • Go to Market. implementation and deployment
  • Social media positioning
  • Business unit readiness including skills assessment, training & work instructions updates
  • FoH/BoH customer support & fulfilment
  • Campaign management & analytics reporting
  • Communications: internal & customer facing
  • PRINCE 2 certified
  • Agile methodologies
  • Leadership & motivating teams
  • Communications - both internal and customer facing
  • Stakeholder management
  • Establishing a govenance model to ensure adherence to strategy and ongoing adherence to overall business strategy
  • Business case & ROI formulation
  • Change & scope Mgmt
  • Cross programme and business unit dependency mgmt
  • Risk & Issue Management
  • Project scheduling
  • Complex reporting
  • Vendor Management