Accomplished, results-driven Senior Leader in B2B and B2C Digital Business & Technology with 20+ years delivery experience, including five years in Banking & Finance and 10 years in Telecommunication. Proven ability to work in complex and challenging environments to determine business and customer needs then deploy the best solution. Polished professional in executing digital programs of work, including website development and back of house service/fulfillment, for blue chip and other high-profile enterprises. Assertive and collaborative leadership style, applying a disciplined approach combined with an agile mindset. Thrives in a fast-paced, multi-project environment.
Certified ScrumMaster® (CSM®)
Project managed the development and implementation of intranet materials for use by FoH resources. The principle objective being to decrease average handling times.
● Project governance and status reporting.
● Engaging stakeholders across Telstra to maximise performance outcomes.
● Site content development in consultation with SMEs and Telstra Managers.
● Liaison with Telstra in-house counsel for legal accuracy of content.
● Web pages site tested and bug fixed.
● Official launch to target groups by Telstra executives.