Accomplished, results-driven Senior Leader in B2B and B2C Digital Business & Technology with 20+ years delivery experience, including five years in Banking & Finance and 10 years in Telecommunication. Proven ability to work in complex and challenging environments to determine business and customer needs then deploy the best solution. Polished professional in executing digital programs of work, including website development and back of house service/fulfillment, for blue chip and other high-profile enterprises. Assertive and collaborative leadership style, applying a disciplined approach combined with an agile mindset. Thrives in a fast-paced, multi-project environment.
Certified ScrumMaster® (CSM®)
Initiated a project team of key resources to complete the Plan and Define phase of a CRM (Siebel) system deployment. This covered two parallel streams of work 1. Collaborate with GM in Detroit to progress globally agreed business requirements to functional and technical specifications 2. Local (Australia-wide) project scope definition and the preparation of a Request for Quotation (RFQ) package with highly detailed supporting documentation.
● Recruitment and selection of appropriate team members to work on the Plan and Define phases. This included Siebel specialists.
● Day-to-day management of a diverse range of team members, including BAs & technical resources.
● Research, development, composition and presentation of a highly detailed and specified RFQ in accordance with GM procurement and CMMi – level 2 standards; distribution to a select group of qualified vendors.
● Review of RFQ responses, managed Vendor interview and presentation process and transparent selection of the most suitable Vendor based on price and performance capabilities.