Accomplished, results-driven Senior Leader in B2B and B2C Digital Business & Technology with 20+ years delivery experience, including five years in Banking & Finance and 10 years in Telecommunication. Proven ability to work in complex and challenging environments to determine business and customer needs then deploy the best solution. Polished professional in executing digital programs of work, including website development and back of house service/fulfillment, for blue chip and other high-profile enterprises. Assertive and collaborative leadership style, applying a disciplined approach combined with an agile mindset. Thrives in a fast-paced, multi-project environment.
Certified ScrumMaster® (CSM®)
All work experience/assignments described below between 1998 - 2007 were while engaged by Ajilon Consulting (Professional Services Firm) in the Asia-Pacific region.
Programs of Work included website development (both customer facing and internal), CRM, Mergers & Acquisitions, Vendor RFI and RFQ, SAP technology build & deploy, business process improvement
Routinely led project start up, then directed and managed programs of work completed by teams of external consultants and organisational based employees. Regularly engaged and managed Statements of Work with top tier professional services firms including Deloitte, Accenture & KPMG.
Worked through complex technology issues then implemented both tactical and strategic solutions to rectify
Drove continuous improvement of Ajilon products and services based on learnings from client implementations, previous experiences and innovative ideas
Identified opportunities to build the client account, improve account management and build the Ajilon brand
Mentored less experienced project team members in all disciplines of project management
Used both Agile and Waterfall methodologies as required.